Amazon Flex: The Complete Driver’s Guide

In this post, we’re going to break down everything you need to know about working for Amazon Flex. We’ll cover how Amazon Flex jobs work, where they’re available, the driver requirements, and how to sign up and get started working for the service.Amazon.com is a household name these days. What began as an online bookseller in Seattle, Washington in 1995 is now a massive online retailer. Forbes reports that 64 percent of U.S. households have Amazon Prime memberships, and the company continues to expand its operations (like the company’s 2017 acquisition of Whole Foods).

As the company has expanded, so have its delivery offerings. In order to offer two-day or even same-day delivery, Amazon has turned to independent contractors. This has created a host of Amazon delivery jobs that almost anyone with a reliable vehicle can take advantage of.

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Working as an Amazon delivery driver is an exciting opportunity to earn extra money on a flexible schedule. With a reliable vehicle, phone, and a willingness to work, you can earn a decent wage and make Amazon’s various delivery services possible.

Amazon’s independent contractor delivery program is called Amazon Flex. It’s a broad term that encompasses several different sub-services. The program is quite easy to participate in, with no special training or equipment necessary.

Before becoming an Amazon Flex driver, there are a few common questions that both prospective and current drivers should know about the program.

We’ve created this comprehensive guide on driving for Amazon Flex to help answer them, and broken the guide down into the following sections to make it easier to find the answer to your questions.

What Is Amazon Flex?
Where Can I Deliver for Amazon Flex?
How Much Do Amazon Flex Drivers Make?
What Types of Amazon Flex Jobs Are Available?
What Are the Amazon Flex Driver Requirements?
How Do I Contact Driver Support at Amazon Flex?
How Do I Increase My Amazon Flex Earnings?

The Beginner’s Guide to Amazon Delivery Jobs


Unlike food delivery apps or courier services, Amazon Flex contains five different categories of deliveries. These all exist to enable different services available to Amazon customers.


The five categories of Amazon delivery jobs are as follows:

Prime – These are regular package deliveries. While Amazon makes many of these deliveries via USPS or UPS, using contractors allows the company to increase delivery times or offer delivery on Sundays.
Prime Now – Available in select markets, Prime Now is a service that allows Amazon Prime customers to receive two-hour delivery on household essentials, everyday items and select Amazon products.
Amazon Locker – Drivers deliver packages to Amazon Lockers, which are like P.O. boxes that Amazon operates in order to provide alternative pickup locations for customers.
Merchant Pickups – Instead of picking up the package from an Amazon station, you pick it up directly from a merchant. This is how Amazon can offer services such as AmazonFresh, as well as deliveries from local small businesses and other brick and mortar Amazon partner stores.
Restaurant – These are food orders from restaurants as part of the Amazon Restaurants service.
As a Flex driver, you’ll have the chance to deliver for all of the above services. When your shift begins, you’ll open the Amazon Flex app and follow its instructions. The app will tell you where to get the delivery, how to handle it and where to deliver it. All you have to do is drive and follow the instructions. Deliveries occur during set delivery blocks, which are like shifts. Learn more about Flex delivery blocks here.

Where Can I Deliver for Amazon Flex?

Beginner’s Guide to Amazon Delivery Jobs

Amazon Flex jobs are currently available in most large and medium cities – over 50 cities across the U.S. The specific types of deliveries available will depend on the market, as services such as Amazon Fresh and Prime Now currently have limited availability. However, if you can get Sunday delivery, Same-Day delivery, or have groceries delivered through Amazon, then Amazon Flex definitely operates in your area.

Here are just a few of the cities where Amazon Flex is available:

Seattle
New York
Los Angeles
Chicago
Indianapolis
Washington, D.C.
Denver
Miami
Nashville
Atlanta
San Francisco

Amazon is constantly expanding its operations, so if it is not already, it could be in your city soon. If you want to get notified when Amazon Flex is available in your city, you can fill out the waitlist form on Amazon’s website.

Speaking of the waitlist, we should note that Amazon Flex jobs are extremely competitive. Unlike other delivery apps where all you need to do is meet the requirements and fill out a few forms, Amazon Flex jobs have a waitlist in most markets.

At the time of publication, Amazon Flex jobs are available for a limited time in the following areas:

Baltimore
Chicago (Mundelein)
N. Virginia / S. Maryland
New York
San Francisco Bay Area

However, it’s worth noting that Amazon Flex ramps up hiring during busy times of the year. The busiest time by far is in the months leading up to the winter holidays, when the number of available delivery blocks also increases to keep up with the increased deliveries of Amazon packages. This means that even if your city isn’t available now, it’s worth checking back as the winter holidays approach.

To see a current list of cities with available Amazon Flex jobs, visit the Amazon Flex Driver listing on Ridester Marketplace.

How Much Do Amazon Flex Drivers Make?

Unlike other delivery services such as Postmates, Amazon Flex pays a set rate per hour. Amazon Flex pays drivers a base rate of at least $18 per hour or higher in some markets with especially high costs of living. That number can go as high as $25 per hour during peak season or other times of high demand. However, $18 is more typical, so don’t get too excited.

In addition to the hourly rate, drivers delivering for Prime Now also have the chance to earn tips from happy customers. These aren’t guaranteed, but they can be a significant boost to your income. Be sure to provide excellent, prompt customer service in order to raise your chances of getting a tip.

Still, those respectable earnings are both higher than the minimum wage and higher than what many other industry-leading delivery services pay. At the very least, it’s a good supplement to other delivery or transportation jobs.

To learn more about how much Flex drivers make, read our complete guide.

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